Meet our experts


Our family support service team is run by our team of dedicated individuals who can be on hand from the moment you hear the news to offer practical advice and emotional support so you can understand sight loss, adapt and build the self-belief that your family can live beyond it.

Meet Brenda our Family Support Worker in Manchester

We caught up with Brenda to hear why she loves her job, and how she helps the families with blind and partially sighted children in the area:

Can you describe your job in three words?

“Supportive, informative, enabling.”

What do you like best about being a Family Support Worker?

“Meeting and helping people and families.”

What is an average day for you?

“I visit three to four families every other day. I listen to their concerns and help them to complete forms and reassure them that I’m here to help them and give them any support they may need.”

What do you feel has been your biggest achievement as a family support worker?

“Over the years I have really helped children and young people to reach their full potential. I have seen huge differences and it’s made me feel proud.

I have visited a family that have found it hard to accept their son’s visual impairment. It has taken them a while, but now I can see how much they are improving as a family, they are beginning to accept his vision impairment and it’s come to the stage where they almost don’t need me anymore.”

Find your nearest Family Support Worker


Meet David our Family Support Worker in Yorkshire

David shares his experiences and successes working in the North of England with blind young people and their families:

If you could describe your job in three words what would they be?

“Supporting vulnerable families.”

What do you like best about your job?

“I like the end result when I’ve got positive feedback from the families, particularly when it’s getting funds for a family because it’s very difficult these days. I like the fact I can support more families and my colleagues.”

What is the aim of your job?

“Going to visit a family, finding out what the problems and difficulties are and try and solve them to the best of my ability.”

Is there a memorable achievement you have had with one of the young blind people you work with?

“Obtaining a magnifier for a young lady that was going to university, it was very expensive over £3,000, and I was able to get the funding for it.”

If you would like to know more about our Family Support Service fill in your details below and a member of the team will be in touch. Or give us a call us on 020 3198 0225 or email

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